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Posted on: November 21, 2022

Software Upgrade for Police

PD Dispatch-February 2018-cropped

The Apache Junction City Council has approved an upgrade to Police Department technology that will aid dispatch, records management and analytics.

Mark43, the leading cloud-native public safety software company, will partner with the Apache Junction Police Department to bring its industry-leading cloud-native records management system, computer-aided dispatch (CAD), and analytics platform to provide a secure, reliable and cost-effective technology solution. This partnership provides Apache Junction police with a trusted, data-driven platform that will support the safety of the entire community. The Apache Junction City Council unanimously approved the contract with Mark43 at its Nov. 15 meeting.

The implementation of Mark43 CAD will include Mark43 OnScene, the mobile dispatch application, and Mark43 Analytics, helping Apache Junction’s telecommunicators and officers better serve the community. The new CAD system operates as a natural extension of the dispatcher, call taker, and in-field first responder during an emergency response. Using Mark43 OnScene, officers will be able to receive calls from anywhere on their mobile device. This keeps officers out of their car and in the field where they belong. 

Mark43 CAD also provides vital functionality that pinpoints exact locations and clearly displays data for increased situational awareness when responders arrive at calls, enhancing both officer safety and their ability to meet the specific needs of their community. This means officers can spend more time responding to the public, addressing crime, and being out in the community deepening ties with those community members. In addition, with dedicated customer support, Mark43 will provide 24/7 steadfast assistance to address any customer needs and questions as they arise.

Michael Pooley, Apache Junction Police Chief, said, “We’re excited to be working with Mark43 on this partnership. It is imperative that our police and dispatchers have the best tools available to keep the community safe. We wanted a solution that would show us where the hot spots are, where our officers are, and also allow us to track caseloads to help our detectives close cases. We chose a solution that would give us all of that, and would also be easy for the officers and dispatchers to use. The Mark43 platform provides us with the modern technology we need, ensuring that we have a superior, reliable dispatch platform and records management system. This partnership will help our officers with their core mission of helping the community.”

Matt Polega, Mark43 co-founder and External Affairs said, “We are thrilled to launch this partnership with the Apache Junction Police Department to support their mission of employing modern technology to help keep residents safe. Our proven technology will undoubtedly help ensure that the police officers and telecommunicators serving Apache Junction have the tools necessary in real-time to respond to their communities quickly and effectively.” 

This new partnership with Mark43 will also provide Apache Junction with an intuitive data system which will be used by officers and staff in everyday policing. The technology that powers the Mark43 RMS enables faster report-writing, integrated compliance standards, better case management, and enhances work performance and job satisfaction. The system will increase community engagement by taking time back from administrative tasks and letting officers spend more time out in the field with the community.  

Mark43 was Apache Junction’s vendor of choice due to its innovative, resilient, and best-in-class technology for first responders. In particular, the user-friendly system is cloud-native, which means it updates in real time and allows for users to remain constantly connected and share mission-critical data throughout the day. Police and dispatch need the best tools as they work day-in and day-out to respond to the needs of their community.

In addition, Apache Junction required an accurate data analytics platform for enhanced operational deployment to address crime. The upgraded records management and record storage abilities will be a significant improvement over the existing system, meaning the Apache Junction Police Department can better collect, manage, and report critical crime statistics, while also ensuring more effective case management and oversight on criminal investigations. 

The $1.5 million contract will be partially funded by monies from the American Rescue Plan Act of 2021.

Mark43 is the leading cloud-native public safety technology company. By delivering a modern, intuitive and mobile-first Records Management System, Computer-Aided Dispatch and Analytics platform, Mark43 empowers governments and their communities to improve the safety and quality of life for all. With more than 120 local, state and federal public safety agencies, Mark43 is transforming how first responders use technology to respond, engage and serve the community. Mark43 provides the tools, resources, expertise, and security foundation that public safety needs today, tomorrow, and beyond. For more information or to request a demo, visit  

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